Help Services and Student Monitors
Who to contact for help
Labfolk, the email list for all computer classroom instructors, is a good place to find helpful suggestions. Whenever an instructor talks with another instructor about teaching, both benefit: Labfolk gives you electronic access to the nearly 90 English instructors teaching in computer classrooms this semester. Whatever your question, problem, idea or complaint the odds are that some of us have asked the same question, may have solved the problem, will borrow your idea or second your complaint.
Academic Information Technologies has centralized help services for instructors and students: Contact the Solutions Center, Durham 195 at 296-6000, or email firstname.lastname@example.org with questions about email or Internet access, hardware or software. They provide handouts and schedule short courses.
We schedule student monitors to assist instructors and students. Two monitors serve the four Ross classrooms during all open hours. If you teach in Ross 37 or 15, your monitor is stationed in the lab above you but will be happy to come down and help; phone numbers and monitor schedules are on the board in all labs. Monitors also cover all classes held in Durham and the Residence Halls. You can expect them to introduce themselves and offer to help.
Monitors are undergraduate students with some computer experience who are interested in helping other users. Their expertise varies, but they can assist with basic software functions, printing and multi-media equipment. Monitors will also pursue technical problems and call for help to minimize classroom disruptions.
A team of System Support Specialists from Academic Information Technologies in the Durham Center is responsible for network and software services. When hardware repairs are necessary a technician may need to enter your classroom. Expect technicians to be polite and unobtrusive, but allow them to do their work.
Jim Noland · 443 Ross Hall · email@example.com · (515) 294-4186